We only offer shipping in the United States at this time, but stay tuned for updates as we expand!
You can reach out to us at email@example.com to request an address change, and we will do our best to catch the order before it ships! However, depending on the status of your order, we can not guarantee that we will be able to change the address.
Please allow up to 5 business days for us to process your order!
We offer standard shipping (3-4 business days)!
We recommend you order by December 16th at the latest to ensure you get your order before the 25th. Any orders placed after December 16th at 11:59 PM are not guaranteed to be delivered before Christmas, although it may be.
RETURNS & EXCHANGES
We have a 100 days, 100% guarantee. If you don’t absolutely love your Skincall products, email us at firstname.lastname@example.org within 100 days of purchase to request a refund. We are happy to refund the full price of the product purchased, but please note that shipping fees are non-refundable.
Reach out to us at email@example.com, and we will be happy to send a replacement! Requests for replacement products must be submitted within 48 hours of receiving the order, and we ask that you include a photo of the damaged product. How long will it take to receive my refund?Refunds will be processed within 1-3 days of receiving your return. Depending on your bank’s policy, it may take several days for your refund to reflect on your account.
Refunds will be processed within 1-3 days of receiving your return. Depending on your bank’s policy, it may take several days for your refund to reflect on your account.
Skincall is a skincare brand that was made by and for the Brandefy community. We’ve done countless hours of research and listened to our skincare-loving community to create products that uniquely meet your needs! Skincall brings you high-quality products with powerful ingredients, formulated to be cruelty-free, vegan, and essential oil and synthetic fragrance-free.
The world of skincare can be confusing, but our team of experts is here to help! Email us at firstname.lastname@example.org with any questions about our products.
Never! We’re a team full of animal lovers, and pride ourselves on being 100% cruelty-free!
We recommend following the suggestion of the period-after-opening symbol icon on each of our products.
Nope! We choose to formulate without these ingredients to ensure that those with allergies and/or sensitive skin can use our products.
Yes they are!
Our product does not contain any of the ingredients that need to be avoided in pregnancy (for example, retinol), but we always suggest you consult with your doctor before adding new products into your routine while pregnant or breastfeeding!
At the moment, you can purchase Skincall products on our website and the Brandefy app!
Once your order ships, you will receive an email with tracking information within 24 hours.
We currently accept American Express, Discover, Visa, and MasterCard.
Email us at email@example.com for questions on cancelling or changing an order. Depending on the status of your order, we can’t guarantee any changes can be made, but we will do our best to assist you!
Any questions, comments or concerns can be directed to firstname.lastname@example.org! Please allow up to 24 hours for a response from our team.